All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.You can cancel your order once it hasn’t left our store. However, if the order has been fulfilled and is on its way to the destination, please wait until it arrives to then return it to us. All fees associated with returns are your responsibility. Refer to the Shipping Policy below regarding Import duties and taxes.
What if I received my order and it is faulty or incorrect?Oops! We are sincerely apologetic if this happens. Please contact us via our Contact Us page. Please quote your order number. We will be happy to assist!
Do you offer exchanges?
Oops! We are sincerely apologetic if this happens. Please contact us via our Contact Us page. Please quote your order number. We will be happy to assist!
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. To initiate an exchange, please contact us via our Contact form or by email at firstname.lastname@example.org. For more details, please review our Returns Policy below.
At the moment our orders are picked and packed in Barbados, so we can accommodate once within the guidelines of our Return Policy.
Your order will be shipped the same, or next business day via DHL Express. During sale events and new collection launches there may be a slight delay.
All SeaReinas® orders are hand picked and packed with love from Barbados. As we are island-based, we cannot offer overnight delivery but we are proud to offer priority service on all online orders. For local orders, you can order online and pickup in store. International orders take between 2 - 5 business days and is fully traceable once shipped.
Yes we do! Depending on your location DHL Express can take between 2-5 business days to deliver.
SeaReinas® prides itself on fast and reliable shipping, our preferred courrier is DHL Express. All orders over US$250.00 qualify for FREE shipping.
The below rates are a general guide with DHL Express. Exact shipping is calculated at checkout:
Barbados (islandwide) - US$20.00
United Kingdom - US$25.71
United States/Canada - US$22.21
Asia - US$35.07
Caribbean - US$23.38
Europe - US$28.00
International (Other) - calculated at checkout
* Estimate for shipments between 1-4 lbs
SeaReinas® will include an invoice inside your package of the exact cost of the product you paid for as well as the shipping cost. Import duties and taxes are not included in our pricing or shipping cost.
This is a separate cost and is your responsibility. This will be collected from you by the courier. The cost of these import duties and taxes will vary depending on the average value of your product and where you are having it delivered to. If you turn away a package from SeaReinas® you are therefore responsible for the original shipping cost and the import duties and taxes that will be charged to you for getting it back to us.
SeaReinas® accepts returns within 30 days. If you would like to return an item, SeaReinas® will offer store credit for the item(s). Kindly email us at email@example.com to inquire about returning your purchase. Please note that final sale items cannot be returned under any circumstance.
All returns must be in original condition, that is; unworn, unwashed and have all the original tags and protective liners attached. SeaReinas® reserves the right to refuse a return if it is damaged, worn or has stains including makeup. Please be careful when trying items on. In the rare case of a faulty item (oops!) please contact us at firstname.lastname@example.org and we will remedy immediately! All refunds that are granted by SeaReinas® will be issued via the payment method on your original purchase.
We strive to ensure that you love our products! If you would like to process a return, we are happy to help. Fill out the handy contact form and reference your order number and we will take you through the process.
Our headquarters are in Barbados and our flagship store is situated at Limegrove. You can find our designs in multibrand stores in Barbados and overseas.
Feel free to drop us a note using the Contact Us form (We do check it!)